Our Commitment to Protecting Our Reputation
We take our reputation very seriously and are fully prepared to protect it at all costs.
We kindly request that you refrain from using terms like "scam" on social media.
Before any potential social media posts happen, we would like to clarify the meanings of the term "scam" and "slander." To ensure complete understanding, please refer to the following definitions:
As you have seen, many artists featured in our magazines have proudly shared their magazine copies, along with the cover stars, who have showcased the magazines in frames. We are committed to maintaining the trust and respect of our community.
Why We Were Temporarily Closed
In late 2023, we received our largest order to date, which was an exciting milestone for us. We shipped all 2,000+ copies of issue 23 as soon as they arrived.
However, as we shipped, we began receiving chargebacks for magazines from issue 23 that had already been delivered.
Initially, there were only a few chargebacks, but the cases quickly multiplied. As a result, our credit card processor froze our account, requiring tracking and delivery data to lift the hold.
Unfortunately, because USPS and UPS only retain tracking details for 3-6 months, we were unable to provide sufficient evidence due to the timing of these claims.
Details on tracking limitations can be found here:
ALL OF THESE THINGS ARE OUT OF OUR CONTROL. THESE ARE THE THINGS THAT CAUSE DELAYS FOR OTHER ARTISTS.
Below you will see 2 screenshots from our accounting department as a small insight into how many chargebacks occurred, reflecting the scale of the issue.
The $18,000 Financial Impact
This situation quickly escalated, resulting in a wave of chargebacks on issues 24-27. To date, these chargebacks and associated fees have cost us over $18,000.
This financial burden has required us to temporarily close the magazine department while we sort through and resolve these issues.
As a result of the credit card processor freezing our account, we are currently unable to process refunds. The funds tied to the chargebacks are being held by the processor and cannot be accessed until the situation is resolved. We understand the inconvenience this causes and are working diligently to address the issue.
We deeply appreciate your understanding and patience as we navigate this complex situation.
What’s Next for the Magazine Department
We are working hard to get back on track and anticipate resuming operations in the first half of 2025.
In the meantime, please note that our other departments, including clothing sales and online seminars, will remain fully operational. This means you will continue to see us online promoting and selling products during the time we are working to fix the magazine department.
Thank you for your patience and understanding during this challenging time. We’re committed to resolving these issues and look forward to resuming magazine shipments as soon as possible.
As a gesture of our appreciation for your continued support and understanding, we're offering free shirts / hats to all affected customers. Please enter your name, order number, & shipping address to claim your shirt or hat.
Your satisfaction and trust are paramount to us. If you have any further concerns or questions, please do not hesitate to contact us. Thank you for being a valued member of our community.
Issue 24 updates: ARRIVED!
Issue 25 Updates: Pending Updates
Issue 26 Updates: Pending Updates
Issue 27 Updates: Pending Updates
If you have any questions about your article, email us at orders@thetattooindustry.com.
The ONLY WAY to update information on your orders including shipping addresses is by clicking "order message" below and contacting customer support.